Here are five standout themes from the event:
The most powerful ideas often live outside the box. This theme encouraged attendees to challenge traditional thinking and lean into unconventional approaches, ones that blend human intuition with the power of data. In a rapidly changing landscape, creativity thrives when insights push boundaries rather than reinforce the status quo.
Some of the most inspiring sessions showed how unexpected insights, such as those that uncover tensions, contradictions, or emerging behaviors, can unlock entirely new creative directions. Rather than simply validating what is already known, the best insights can provoke new thinking and encourage risk-taking that leads to more differentiated and breakthrough ideas.
Speakers emphasized that while AI can increase efficiency and scale, it’s the human lens that brings context, empathy, and interpretation to the table. True value comes from using AI to augment, not replace, the expertise and intuition that insight professionals bring.
Creativity doesn’t exist in isolation and neither do insights. The future lies in cross-functional, human-centric collaboration. Whether it’s partnerships between tech, digital, and insight teams or co-creation with customers themselves, the industry is doubling down on collaborations that are not only inclusive and cross-functional but also grounded in ethical and human-centric values.
Several sessions highlighted how breaking down internal silos is unlocking more agile and impactful ways of working. Insight teams are increasingly acting as connectors – bringing together disciplines, surfacing shared goals, and ensuring that ideas are grounded in what people actually need. Collaboration is no longer optional. It is becoming the standard for driving relevance and impact.
There was a growing emphasis on tracking the downstream effects of insight, from shaping innovation pipelines to driving campaign performance and guiding strategic investments. Insight professionals are being challenged to connect their work more directly to business priorities and speak the language of impact. It is no longer enough to be interesting. Insights must be both actionable and accountable.
Perhaps the boldest theme: the future of insights is predictive. It’s not enough to diagnose what happened, brands want partners who can confidently forecast what’s next. Being able to predict consumer behavior and business outcomes isn’t a nice-to-have anymore, it’s a strategic advantage that sets partners apart.
As these themes show, the role of insights is expanding fast, from analysis to acceleration, from observation to prediction. At Behaviorally, we’re proud to be leading the way with AI-powered, behavior-driven insights that help brands grow.
Contact us today to learn how these trends and our AI-powered solutions can help you optimize your shopper marketing strategies and drive impactful business decisions.
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